Regional Head -Processes (Maharashtra)
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Fortis Healthcare – Date posted: 18 Apr 2018
Promoting SOPs awareness amongst teams (around 230 SOPs for non-medical areas), engaging with multiple teams and stakeholders to strengthen processes compliance and controls improvement throughout the region for various areas (like- Finance, Supply Chain, Patient Care services, HR, Engineering, Food & Beverage, Housekeeping etc).
Ensure standardization of processes and defined protocols across the region as per the laid down norms and SOPs rolled out centrally.
Monitor and assist in strengthening of overall process and internal controls in the region
Track process exceptions in the region and requisite approval and documentation thereof
Conduct periodic reviews / audits at various units in region to ascertain implementation and adherence to company processes.
Verification of documentation, process walkthroughs, test checks to review compliance.
Monitoring and ensuring Key controls Summary Checklists as laid down in functional SOPs are followed and complied with by various teams
Ensure remediation by engaging with units, regional teams and suggesting robust corrective action plans to be incorporated to the audit issues. Guide and support units / teams for closure of past audit issues.
Ensure audit learnings based on periodic audits cycle are cascaded to concerned teams in the region for proactive monitoring.
Assist in formulation and implementation of SOPs compliance Report/Dashboard mechanism to monitor and enhance process adherence in the region
Assist in identification and sharing of Best practices and facilitate roll out of chosen best practices in selected locations basis feasibility.
Assist Head Processes in review and periodic updation of key processes across functions like Finance, Billing, Supply Chain, IPD, OPD etc, incorporating requisite controls and feedback from respective teams and SMEs and roll out by the concerned functions
Track on an ongoing basis the modifications required in various processes, and assist in incorporating suitable amendments as part of continuous improvement cycle, as well as formulation of new processes where required, through respective SMEs and central Processes function.
Report periodically to the concerned region management and Head Processes on areas of process noncompliance, deviations, controls improvement with relevant recommendations. Provide guidance and assist the concerned teams for processes & controls implementation and enhancement….