Regional Account Manager (Tamil Nadu)
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Action India Pvt. Ltd – Date posted: 23 Mar 2018
We are a data-driven enterprise SaaS company with a strong focus on customer success. CollPoll is a technology platform to boost productivity and help stakeholders act faster in education institutions. We want our operations to represent the same values of speed, reliability and efficiency. As Regional Account Manager, you will organise and manage the complete business operations of the assigned region.
Your specific responsibilities include:
Developing the operational strategy and leading the program management of delivery to all the client institutions in your region.
Setting up and managing processes for multi-level support to client institutions
Scaling up the operations and bringing in cost efficiency as we scale.
Work in a cross-functional environment, working across Product, Engineering, Sales and Marketing teams for customer success.
Champion the customer internally by timely communication of their new requirements, concerns and challenges.
Conduct training and demo sessions at client institutions regularly.
Timely collection of payments from the client institutions and monitoring the spend on each institution.
3+ years of customer success or client management experience
An experience in Enterprise SaaS organisation will be preferred…