Workforce Sr Specialist I – Queue Strategy Analyst (Maharashtra)
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Action India Pvt. Ltd – Date posted: 02 Sep 2017
1+Plus Strategizing MD Queue workforce
1+plus Merchant Dispute Backend Repre knowledge
Strong interpersonal skills and ability to create and build business relationships
Excellent written & verbal communication skills, as well as listening skills; able to facilitate meetings & create agendas
Self-starter with a proven track record
Ability to work individually with little or no guidance and the ability to work as part of a team
The ability to work through decision making with key stakeholders in performance management, technology, compliance and HR partners; excellent influencing skills
Qualifications:
2+ years or more experience in working in a large call center or similar environment
Excellent organizational skills. Ability to discern critical items, perform follow up, & strong attention to detail.
Results oriented. Able to deliver timely, accurate, thorough, and high quality work in challenging situations.
Strong analytical and quantitative skills; able to synthesize information from multiple perspectives & recommend action
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Source: Careesma